Terms and Conditions

 

     Athomepcservices reserves the right to reject service to anyone at any time depending on the circumstances.

        You are required to let our technicians know of any existing damage. If you fail to do so Athomepcservices and our technicians will not be responsible for any further damage caused by not being aware of the existing damage.

 

     On all computer repairs, upgrades and troubleshooting, we only warrant the “service” that was performed for a period of 7 days which does not include any software issues created and/or caused by the “end user” such as virus, spyware, tampering with the settings etc.

 

     We absolutely do not cover any misuse, tampering, abuse, fire, theft, accidental damage, surges, spikes or brown outs. This applies to all our services.

 

     Athomepcservices will make every reasonable effort to protect your data. However, it is possible that data can be

        lost due to factors beyond our control. You, the customer, are responsible for backing up your personal data.  

        We may back up your data for you at your request, if your system has the necessary components to do so onsite or by other means at our workshop. Athomepcservices will not be held responsible in any way for lost data or any loss of revenue or income resulting from such loss. The customer understands that

ALL DATA WILL BE LOST if we have to format your hard drive and it is not backed up, including any applications that are not included with your version of Windows that you do not have legal CD’s for. You also acknowledge and agree that during the course of service, data (personal files) can become corrupt or unusable, in such case you cannot hold Athomepcservices responsible although unlikely in the majority of cases.

 

     If your computer problem reoccurs subsequent to a service call, or another problem occurs, this will be considered a separate issue, and if a service call is requested, you will be charged our regular rate. Hardware warranty is via original manufacturer only, unless otherwise specified in the contract.

 

     Data backup, ghosting, drive imaging, drive copying and data transfer depends on the condition of your disk and data integrity. Charges will apply for these backup services.

 

     You will void your warranty if you or any other unauthorized person adds or removes any device from the computer, removes our cables, change any settings in the system or moves any data jacks that we install. Refer to your service contract and/or invoice for warranty information.

 

     Athomepcservices will not do any work without your consent. If our technicians find anything else wrong with your system besides what you mentioned, you will be notified with an estimate before any such work is undertaken. If you agree, the additional work will be done and you can pay the balance upon pickup. If you do not want the work undertaken, you will be charged a twenty pound diagnostic fee.

 

     No returns on Software purchases where the software requires a serial number such as Windows OS for example.

 

    Computers and laptops that are not collected up to a period of 90 days will be sold to recur costs.